a71 FAQ — Deposits, Bonuses and Account

a71 currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla, BRAC or Islami Bank). The minimum deposit amount for all methods is ৳100. Log in to a71 and choose your preferred method from the Cashier section.

In most cases deposits are reflected within a few minutes. However, occasional delays can occur in the payment network. If 15 minutes have passed and your balance has not increased, contact a71's 24/7 live chat with a screenshot of the transaction and the reference number. The team provides support in both Bengali and English.

The minimum deposit to start any game at a71 — slots, live casino or sports betting — is ৳100. This limit applies to all payment methods. The minimum withdrawal amount is ৳1,000 and processing time is generally between 15 minutes and 2 hours.

Withdrawal requests from a71 to bKash, Nagad or Rocket are generally completed within 15 minutes to 2 hours. Bank transfers may take a little longer on banking days. The minimum withdrawal amount is ৳1,000. Available withdrawal methods are bKash, Nagad, Rocket, Upay and bank transfer.

The minimum age to participate in all casino and betting activities at a71 is 21 years or older (21+). Date of birth must be entered accurately at registration and ID proof may be requested during identity verification. a71 reserves the right to immediately close any account belonging to an underage person.

Yes. a71 allows players to set their own deposit limits. This is an important tool for responsible gaming that lets you decide in advance how much you will deposit within a given period. Contact the support team to request a change to your limit.

Some common signs are: spending beyond your budget, repeatedly playing to recover lost money, withdrawing from family or work, and being unable to stop on your own. If such behaviour appears, use a71's responsible gaming tools and seek professional help if needed.

A cooling-off period is a temporary break, while self-exclusion is a way to block account access for a longer period. For either option, contact a71's 24/7 support team directly. Submit your request via live chat or email and the team will act promptly. Full details are available on the responsible gaming page.

In Bangladesh, you can seek advice from the National Mental Health Helpline or a specialist doctor for mental health support. a71 never presents gambling as a source of income. Set your budget before playing and stick to it. If you feel there is a problem, take a break promptly.

A 200% welcome bonus of up to ৳20,000 is added automatically when you open an account for the first time and make a deposit. Example: deposit ৳1,000 and you receive ৳2,000 bonus, giving a total balance of ৳3,000. To withdraw bonus funds, the bonus amount must be wagered 15 times (৳2,000 × 15 = ৳30,000). No separate code is needed to claim the bonus.

Wagering is calculated as bonus amount × specified multiplier. For the welcome bonus the multiplier is 15. For example, if you receive the maximum ৳20,000 bonus, the wagering requirement will be ৳20,000 × 15 = ৳3,00,000. That means once total bets worth ৳3,00,000 have been placed, you can withdraw winnings from the bonus. The full amount of every bet counts towards wagering.

If you want to cancel a bonus while it is active, contact a71 support. However, cancelling the bonus will also cancel any winnings accumulated from that bonus. Funds cannot be withdrawn before wagering is complete — so it is important to read the terms and conditions carefully before making any decision.

No. The welcome bonus is available once per player — at the time of the first deposit only. If the same person attempts to claim the bonus by opening multiple accounts, all accounts may be closed. After that, you can enjoy regular promotions such as weekly redeposit rewards, Monday slot offers, and more.

Slot games generally contribute fully to wagering requirements. At a71 Casino, the contribution rate for live casino games or card games may differ. Check the bonus terms section for specific details, or ask the support team — they can explain everything in Bengali.

No. Under a71's rules, only one account is allowed per person. Opening multiple accounts using the same name, mobile number, email, or payment method is prohibited. If such a violation is detected, all accounts and associated balances may be cancelled.

To change personal details, contact a71 support directly. A copy of your national ID card or passport may be requested for identity verification. For security reasons, some details (such as date of birth) cannot be changed by the user — these can only be updated through support.

Yes, you can log in to a71 from any device. However, when logging in from a new device for the first time, an OTP may be sent for security verification. The a71 app is available on Android and iOS through official channels, providing convenient access on mobile.

Click the "Forgot password?" option on the login page. Enter your registered email or mobile number and a verification code (OTP) will be sent. Use the code to set a new password. If you have trouble recovering your password, the support team will assist you in Bengali.

A username should generally be a combination of English letters and numbers, and once set it is difficult to change. A password must be at least 8 characters long — create a strong password by mixing uppercase letters, lowercase letters, numbers and special characters. It is safer not to use the same password on other sites.

The weekly cashback is calculated based on the total net loss for that week (total losses minus total winnings). For example: a Silver member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.8% = ৳160 cashback. This rate increases with higher tiers. See the a71 VIP programme for full details.

You move up to higher tiers naturally through regular play and betting at a71. There is the opportunity to go from Bronze to Silver and from Silver to Gold. The cashback rate increases at each tier and additional benefits become available. To check your progress, visit the VIP section of your account or contact the support team.

a71 VIP has three levels: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8% weekly cashback; and Gold — up to 1.2% weekly cashback. Cashback is calculated based on the week's net losses.

In addition to weekly cashback, members at higher VIP tiers get priority support, access to exclusive promotions, and personalised offers. Gold tier members receive the most benefits. Visit the a71 VIP page to see the full list of VIP benefits.

Weekly cashback is calculated at the end of the week and added to the account. Specific wagering or usage conditions may apply. After receiving cashback, it is a good idea to confirm with support how it can be used. Cashback should never be confused with deposited funds.